Shipping / Returns / Privacy
Shipping
All Creation Station pieces are made to order in small batches by hand — so please give us a little time to craft yours with care.
Processing time: Orders for bookmarks typically ship within 1-3 business days of purchase, while custom orders will take longer depending on what is purchased. We’ll be in communication while designing your custom piece(s) and will discuss shipping times in the process as it depends on the complexity of what you’re looking for. During busier seasons (holidays, markets, or larger wholesale runs) processing may take a bit longer — we'll always do our best to keep you posted if there's a delay.
Shipping method & cost: Orders ship via USPS from Northern Virginia. Shipping costs are calculated at checkout based on your location and package weight. Once your order ships, you'll receive a confirmation email with tracking.
Where we ship: Currently shipping within the United States only.
Local delivery: We’ll hand deliver custom orders over $200 in Northern Virginia only. All other locations will be shipped.
Lost or delayed packages: Once a package leaves our hands, delivery timing is up to USPS. If tracking shows something unusual (stuck, delayed, marked delivered but not received), reach out to us at steven@creationstation.store and we'll help track it down.
Returns & Exchanges
Because every piece is handmade — and many are personalized — our return policy looks a little different from a big-box store's.
Custom & personalized items: Since these are made specifically for you (names, dates, custom artwork, chosen stains/finishes), custom and personalized orders are final sale and cannot be returned or exchanged, except in the case of a defect or an error on our part.
Non-personalized items: If you'd like to return or exchange an unpersonalized, unused item (like a standard bookmark design), we accept returns within 14 days of delivery. The item should be unused and in its original condition. Reach out to [steven@creationstation.store] to start a return — we'll walk you through it.
Damaged or defective items: If your order arrives damaged or something isn't right, contact us within 7 days of delivery with a photo of the issue, and we'll make it right with a replacement or refund — no need to ship anything back first.
Who covers return shipping: We’ll cover shipping for defects/errors on your part; customer covers shipping for standard returns/exchanges.
Refund timing: Approved refunds are issued to your original payment method within 10 business days of us receiving the returned item.
Privacy Policy
Last updated: 06/01/26
Creation Station ("we," "us," "our") respects your privacy. This page explains what information we collect when you visit or shop at creationstation.store, and how we use it.
Information we collect:
Order information — name, shipping address, billing address, email, and phone number, collected when you place an order.
Payment information — processed securely through Squarespace's payment processor; we do not see or store your full card details.
Contact form information — name and email, when you reach out through our contact, custom order, or wholesale inquiry forms.
Basic site analytics — general browsing data (like pages visited) collected automatically through Squarespace to help us understand how the site is used.
How we use your information:
To fulfill and ship your order, and communicate with you about it.
To respond to custom order, wholesale, and general inquiries.
To send occasional updates or promotions, only if you've opted in to our mailing list — you can unsubscribe at any time.
To improve our site and product offerings.
What we don't do:
We do not sell or rent your personal information to third parties.
We only share information with the services needed to run our shop (like our payment processor and shipping carrier), not for their own marketing purposes.